Measure Customer Satisfaction via Questionnaire
The Ponce Foundation conducts countless customer satisfaction questionnaire surveys every year across a broad range of industries and markets. We have in-house capabilities to create new programs or strategically realign existing programs with corporate strategy.

Customer Service Satisfaction
The Ponce Foundation is experienced in creating and revising transaction-based customer service surveys and can help you in developing an efficient research program. We are dedicated to improving customer service within your company and can help you develop an appropriate measurement system.

Customer Lifecycle Research
With over 15 years of experience conducting market research surveys throughout the customer lifecycle, The Ponce Foundation can create a program customized to meet your needs. We are experienced in developing and executing surveys with prospective, competitive, new, current and lost (churned) customers.

Baseline & Tracking
The Ponce Foundation can leverage our expertise to help you create or revise a high-quality baseline and tracking program optimized for performance improvement. We fully understand the nuances of each and can help develop a program that will change the way you do business.

Reporting
Some reporting styles are definitely better than others, and The Ponce Foundation can help you in effectively sharing and using survey knowledge. We realize organizations communicate in different ways and we will work closely with you in developing user-friendly reports that get used.

Other Studies & Services
The Ponce Foundation is experienced in conducting many different types of marketing research, including advertising effectiveness, attitude & testing, brand strategy, brand tracking, business and consumer, employee satisfaction, marketing effectiveness, market segmentation, positioning, product development and more.